Thank you for shopping with Granite Games. We want you to be satisfied with your purchase and ask that you carefully review our Returns & Refund Policy before requesting a return.

RETURN PERIOD

Granite Games has a 7-day return policy. This means that you have 7 calendar days from the date you receive your order to request a return. To be eligible for a return, the item must:

• Be in the same condition in which you received it.
• Be unused, unopened and in its original packaging, where applicable.
• Include all original components, accessories, manuals and other contents supplied with the product.
• Be accompanied by your receipt, order confirmation or other acceptable proof of purchase.

Items that do not meet these requirements may not be accepted for return. Requests submitted outside the 7-day return period will not be accepted unless the product is defective

ITEMS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS

For product integrity and collectability reasons, we do not accept change-of-mind returns or exchanges on opened or unsealed collectible card game products, including booster packs, booster boxes and individual cards (singles). Sale, clearance and Pre-Owned items are also not eligible for change-of-mind returns unless the item is defective, damaged or incorrectly supplied. Any product specifically marked as Final Sale is not eligible for a change-of-mind return.

HOW TO REQUEST A RETURN

To request a return, please email [email protected] within the applicable return period. Please include:

• Your name and surname.
• Your order number.
• The item you would like to return.
• The reason for the return.
• Photographs of the shipping box, item and packaging where the product is damaged, defective or was supplied incorrectly.

Once your request has been reviewed, we will advise you whether the return has been authorised and provide instructions on how and where to return the item. Please do not send an item back to Granite Games without first receiving return authorisation. Unauthorised returns may not be accepted or processed.

DAMAGED OR INCORRECT PRODUCTS

Please inspect your order as soon as possible after delivery. If your order arrives damaged, defective or you receive an incorrect product, please contact us at [email protected] as soon as reasonably possible, preferably within 24 hours of delivery. This allows us to investigate the matter promptly and, where applicable, raise the issue with the courier or supplier. Please include your order number and clear photographs showing the product, the damage and the condition of the shipping packaging. Minor tears, scuffs or imperfections to shrink-wrap or other disposable outer packaging do not necessarily constitute product damage where the product and its retail packaging remain unaffected.

MISSING OR DAMAGED GAME COMPONENTS

If a board game or other tabletop game contains a missing or damaged component, please contact us at [email protected]. Depending on the product and publisher, replacement components may be supplied directly by the manufacturer or publisher. Where appropriate, we may therefore refer you to the relevant publisher's replacement-parts service. If you require assistance contacting the publisher, Granite Games will gladly provide the appropriate contact information where available.

RETURN SHIPPING COSTS

For approved change-of-mind returns, the customer is responsible for the cost and risk of returning the item to Granite Games. Original delivery or shipping charges are non-refundable in these circumstances. Where an item is confirmed to be defective, damaged on delivery, incorrectly supplied or otherwise qualifies for a remedy for which Granite Games is responsible, return shipping will be handled in accordance with applicable consumer protection legislation. We strongly recommend using a tracked shipping service when returning an item. Granite Games cannot accept responsibility for returned parcels that are lost or damaged before being received by us.

RETURN INSPECTION

Once your returned item has been received, we will notify you by email. Please allow approximately 1–2 business days for us to inspect the returned item and confirm whether it meets the requirements of this policy. Following inspection, we will notify you whether the return has been approved or rejected and advise you of the next steps. Items that are returned used, incomplete, damaged after delivery, or without their original packaging may be rejected where the return is a change-of-mind return.

REFUNDS & STORE CREDIT

Where a change-of-mind return is approved under our 7-day return policy, the value of the approved returned product will generally be issued as Granite Games store credit, rather than a cash refund. Original shipping charges are not refundable for change-of-mind returns.

STORE CREDIT

Store credit is issued to the Granite Games customer account associated with the approved return. Store credit:

• May be used toward future purchases from Granite Games.
• Can only be redeemed through the customer account to which it was issued.
• Is not transferable to another customer or account.

Any purchase made using store credit remains subject to Granite Games' applicable terms, conditions and policies.

CONTACT US

If you have any questions regarding a return, damaged product, missing component, store credit or this policy, please contact us as [email protected]